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Question & Answers
If you cannot find your question in our Q&A section, please feel free to reach out to us via call, text, or email. We are here to provide you with the answers you need and will also include your inquiry in our Q&A for future reference.
Q:
If Someone from Sparkly Housekeepers is hurt during service is the client responsible?
A:
No. If a staff member of sparkly housekeepers is to get hurt or fall during a service, sparkly housekeepers will take responsibility (please refer to your service agreement for more information)
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Q:
What happens if a Sparkly Housekeepers employee falls and/or gets hurt?
A:
Sparkly Housekeepers is aware there might be times someone gets hurt. In this case depending on the severity,
a. sparkly housekeepers' staff will leave (if need to get medical attention)
b. Client will be rescheduled for another day and receive a $50 credit on their account for following cleaning services.
c. someone might come in and finish the job for the staff member that was hurt.
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Q:
How do I know if I need to pick something up before service arrives?
A:
Lived IN: Toothbrushes, Body spray, Blankets you use, Iteams you use daily left on counter & more
Clutter: Boxes or piles of random stuff that is not used every day, toys laying around all over the floor or in the walkway, trash all over & more
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Q:
Does every home get clean equipment?
A:
Yes, every home will get clean equipment used at the home. This includes our Vacuum & the filters, mop heads, rags and more.
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Q:
How Do I know what time you will be coming?
A:
If you would like to know my estimated arrival time, I would be glad to send you a message in advance with the expected time range.
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Q:
Are you Insured?
A:
We are a fully insured company.
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Q:
What is Clutter?
A:
Clutter refers to a disorganized collection of items scattered in a chaotic manner. It can manifest as a jumble of objects, debris, or a state of confusion that disrupts order. This disarray can hinder movement and diminish overall efficiency.
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Q:
It is essential for all individuals to vacate the premises during cleaning services.
A:
No; All individuals listed on your file are permitted to be present in the home during the cleaning service. However, we kindly request that you inform us in advance if there will be any guests present during the service.
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Q:
Will I be informed about who will clean my home?
A:
You will consistently have one person as your dedicated cleaner.
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Q:
What does becoming a member give me?
A:
Becoming a member will give you Birthday Rewards, Loyalty Points, Loyalty Cards, Referral Bonus and more. Just call 1-(608)-219-0456 to find out more information or go to our members tab to find out more information.
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Q:
How Do I become a member?
A:
You just have to start receiving services. Call or book a free consultation today to get your quote.
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Q:
Can I book online?
A:
Yes. You can go under Services and select Book Your Appointment to schedule your services online at any time.
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