If you require our services, we invite you to reach out to us directly via phone OR by filling out the Service Form and utilizing our self-booking system.
Please note that this form cannot be printed as a legal document. For any agreements or forms, please get in touch with Sparkly Housekeepers. Thank You.

SERVICE AGREEMENT This Service Agreement is made and entered into as of _____________ (day & month of) 2025, by and between Sparkly Housekeepers LLC, 101 Elliot Lane suit 209 Oregon WI 53575 And Client Full Name______________________________________ Address_______________________________________________________________________ phone #_____________________________ 

1.0 SERVICES PROVIDED 

1.0.1 Sparkly Housekeepers LLC agrees to provide cleaning services as detailed in the attached documents, which include a list of services and corresponding rates and services. Services may be scheduled as follows: 

• Daily

 • Weekly

 •Bi-Weekly

 • Monthly

 • Single-time services 

2.0 PAYMENT TERMS Payment for services must be made as follows:

 Checks:

 • Checks must be sent in mail to arrive 72 hours prior to scheduled service.

 the Client must ensure that the payment is sent to Sparkly Housekeepers at least two (2) weeks before the scheduled cleaning service to ensure payment arrives to Sparkly Housekeepers 72 hours before cleaning service scheduled. 

Responsibility for Check Payments:

 Sparkly Housekeepers LLC is not responsible for any check payments lost in the mail. If a check payment does not arrive by the specified deadlines, Sparkly Housekeepers LLC will contact the Client to arrange for an alternative payment method.

 Late Check Payment Arrival Procedures

 If a check is to be received after the payment due date or once another form of payment has been made for the scheduled cleaning service, Sparkly Housekeepers will contact the client via email and/or phone call to notify them of the late arrival of check.

 The Client can opt to have the check voided and returned to client or client can have the payment put on file as credit for the next service client may schedule in the future. 

Cash, Credit/Debit Cards, Money Orders: 

• Other forms of payment, including cash, credit/debit cards, and money orders, will be accepted at the time of service and before service begins.

 Payments Due:

 • All payments are due before service starts.

 This may include at the time of Sparkly Housekeepers arrival for service.

 Invoices

 • Invoices will be sent out at the end of service 

• Clients receiving more than one service per month may enroll in a monthly service plan. 

2.0.2 Card on File

 All clients receiving services must have a Valid credit/debit card on file before services are to begin. Failure to do so will result in your services being canceled with or without notice.

 2.0.3 Failure to Make payment If a client is unable to make payment for cleaning services via card, then client must contact Sparkly Housekeepers at least 72 hours prior to the cleaning service day scheduled. If client fails to contact Sparkly Housekeepers at least 72 hours prior to the cleaning service day scheduled, client may lose scheduled appointment with or without notice.

 Note: Sparkly Housekeepers is ONLY responsible to send a single invoice for payment

 2.0.4 Bounced Checks

 If a check provided by the Client bounces, Sparkly Housekeepers would notify the Client Via Phone call & Email. The Client agrees to pay an additional $50 for bounced check. This payment will be added onto the card being charged following the client receiving the phone call and/or Email from Sparkly Housekeepers LLC. 

Sparkly Housekeepers LLC will process the upcoming cleaning service cost and Bounced Check fee within 2 Business days from bounced check. If payment does not go through Sparkly Housekeepers will contact client via phone call and/or Email and request another card to be put on file and/or to meet that business day at agreed upon location and time for the payment of $50. All services will be suspended if failure to pay accurse. 

2.3 Payment Receipts & Invoices Sparkly Housekeepers shall issue invoices detailing the services rendered and the corresponding fees with how the payment was paid by the following business day.

 Mailing Address:

 Sparkly Housekeepers LLC 101 Elliot Lane, Suite 209 Oregon, WI 53575

 3.0 Client Responsibilities Clients must provide Sparkly Housekeepers LLC with accurate contact information to ensure effective communication regarding any future communication needs.

 4.0 Limitation of Liability Sparkly Housekeepers shall not be liable for any indirect, incidental, or consequential damages arising from late payments or the return of payments due to lost mail.

 5.0 Referrals & Discounts A Current Client who refers a new client to Sparkly Housekeepers will receive a $10 discount for each referral and $50 off after completed the 10th referral, upon that the referred client(s) completes their first cleaning service with Sparkly Housekeepers. 

Eligibility:

 To be eligible for the referral discount, the Referring Client must have received at least two (2) cleaning services from Sparkly Housekeepers prior to making the referral.

 REFERRAL PROCESS Referral Submission:

 Client must provide the name & contact information of the referring client to Sparkly Housekeepers. This can be done via email, or phone.

 Confirmation of Referral: 

Sparkly Housekeepers will notify the referring client when the referred client has finished the steps needed for Referring client to receive rewards. Discounts Sparkly Housekeepers offers referral and Birthday Discounts and many types of Promotions. Members points All clients will receive 1 point for every dollar spent. 

All points will be listed at sparkly housekeepers.com To redeem your points please call 608-709-9709 and speak with the office staff. The office staff will be more than happy to help you with your future cleaning discounts, promotions and more. Stacking Discounts and promotions Sparkly Housekeepers only allows 1 promotions and/or discounts to be used at one time. Please feel free to ask the office staff to assist on how to use the discounts and promotions. 

6.0 CONFIDENTIALITY

 Non-disclosure of home contents 

Sparkly Housekeepers will not share any personal details about the client, name, address, contact information, home layout, location, daily routines, habits, valuables, or any sensitive materials found in a client's home. Sparkly Housekeepers will avoid snooping or accessing areas of the home that are not a part of the agreed areas of cleaning. Sparkly Housekeepers will avoid personal mail, listening to private conversations and will not access personal electronics. All information Sparkly Housekeepers receives by the client will be kept safe from unauthorized access.

 7.0 Photography and videos

 The Client understands that Sparkly Housekeepers may take photographs and Videos. Any photos or videos taken by member(s) of Sparkly Housekeepers may be used for promotional purposes or anything seen fit by Sparkly Housekeepers. This may include but not limited to the Service Provider's blog or other marketing materials. Please contact Sparkly Housekeepers with any concerns or questions

 8.0 SATISFACTION GAURENTED 

Reporting Concerns or Unsatisfaction

 The client shall have the right to inspect the work performed by Sparkly Housekeepers upon completion of the service. If the Client identifies any concerns or is not satisfied with the Services provided, the Client must notify Sparkly Housekeepers via email at sparklyhousekeepers@gmail.com within 24 hours following the date of service completed. In this email the client should send the following

 • List of concerns or non – satisfaction

 • Pictures to help Sparkly Housekeepers assist client better

 Failure to follow up within 24 Hours If Client fails to contact Sparkly Housekeepers Via Email within 24 hours following the cleaning service; Sparkly Housekeepers has the right to not accept complaint 

9.0 Extension of complaint

 If the Client is not present during the cleaning service and will not return home for more than twenty-four (24) hours following the completion of the Services date, the Client must inform Sparkly Housekeepers within seventy-two (72) hours prior of the scheduled cleaning service date.

 The Client must complete and submit an "Extension of Complaint Form," which includes the date and time the Client expects to return home. This form must be submitted to Sparkly Housekeepers Via Email no later than forty-eight (48) hours prior to the scheduled service to initiate the complaint process extension.

 Failure to Complete Extension Form 

If the Client fails to submit the Extension of Complaint Form and/or Notify Sparkly Housekeepers within 72 hours of scheduled service and within the specified time frame, the original twenty-four (24) hour notification period shall remain in effect, and the Client will forfeit the right to raise any complaints regarding the Services performed after the 24-Hour complaint time window.

 10.0 CLIENT RESPONSIBILITIES 

The Client agrees to the following:

 A. Clients who are not utilizing Dishes, Organizing, or pick-up services must ensure that the following tasks are completed before the arrival of Sparkly Housekeepers.

 • Removal of clutter

 • Removal of Dishes 

• Provide accurate personal information, including full legal name, date of birth, address and Credit/Debit Card information 

11.0 PEST POLICY 

The purpose of this Agreement is to outline the responsibilities of the Client in the event of a pest infestation within the premises where cleaning services are to be rendered by sparkly housekeepers. 

Notification of Pest Infestation

 If the Client discovers a pest infestation, including but not limited to roaches, mice, bed bugs, or lice, the Client must immediately contact Sparkly Housekeepers to report the infestation.

 Please note: Not all infestations will keep a client from services. Example, If mice are present in the basement and do not impact the cleanliness of the area, you may qualify for ongoing services. notification must be made minimal of 72 hours prior to the scheduled cleaning service. 

Consequences of Failure to Notify Should the Client fail to notify Sparkly Housekeepers of any pest infestation as outlined in Section the following consequences will apply 

a. The Client will be charged the full price for the scheduled cleaning service, regardless of whether the cleaning is completed via the card on file. 

b. Sparkly Housekeepers reserves the right to cease all cleaning services and vacate the premises if a pest infestation is discovered during the cleaning process.

 c. The Client will be liable for an additional fee of $1,000 to cover the costs of disposal of cleaning products and personal items, including but not limited to clothing worn by Sparkly Housekeepers during the service and products or items with Sparkly Housekeepers. 

This will also include getting a car detailing to ensure no pest was brought with. d. The Client will not receive any further cleaning services.

 e. The Client will not be provided with a detailed layout of costs for the cleaning service. Instead, the Client will receive a single payment receipt indicating “Cleaning Services with Infestation.” This receipt will be sent via email within 10 business days following the scheduled cleaning service. 

12.0 LOCKOUT POLICY AGREEMENT

 Lockout Definition A "lockout" shall occur when the Sparkly Housekeepers arrives at the Client's premises at the scheduled time and the Client does not answer the door.

 Notification Process 

If the Client does not answer the door, Sparkly Housekeepers will take the following steps after 2 knocks with 1 minute in between each knock:

 a. Attempt to contact the Client via telephone twice waiting five (5) minutes between each call. 

b. Client will receive a voice mail on the second call stating we have been trying to reach them.

 c. 5 Minutes after leaving a voice mail client will receive a lock out if no contact from client has been made Charges for Lockout

 If the Client remains unreachable after the two attempts to contact and voice mail was left, Sparkly Housekeepers will classify this situation as a lockout, and the Client will be charged the full price of the cleaning service as previously agreed upon in the service agreement for that service scheduled.

 After Lock Out

 Client agrees to contact Sparkly Housekeepers within three (3) business days of the lockout occurrence. Sparkly Housekeepers will make one follow-up call to the Client the business day after the lockout to attempt to re-establish contact.

 If no contact is made with client than sparkly housekeepers may terminate future services. 

Cancellation of Services

 If the Client fails to respond and contact Sparkly Housekeepers within the three (3) business days following the lockout: a. Sparkly Housekeepers will provide the Client with a two (2) weeks’ notice of cancellation of services. b. Any scheduled services following the lockout will be canceled without charge 

13.0 Personal Valuables Policy Purpose

 The purpose of this Policy is to outline the responsibilities of the Client regarding the security of personal valuables during the cleaning services provided by Sparkly Housekeepers.

 Definition of Personal Valuables 

For the purposes of this Policy, "personal valuables" shall include, but not be limited to, money, jewelry, and any other items of significant monetary or sentimental value. 

Client Responsibilities 

the Client agrees to the following responsibilities prior to the arrival of Sparkly Housekeepers for cleaning services:

 Securing Valuables:

 All money, jewelry, and other personal valuables must be secured in a safe location prior to the arrival of the cleaning staff. Unsecured Areas: Areas containing unsecured valuables will not be cleaned.

 The Client acknowledges that they will still be charged for the services as if the area had been cleaned, regardless of the presence of unsecured valuables.

 Limitation of Liability 

Sparkly Housekeepers shall not be held responsible for any lost or damaged personal valuables during the cleaning service. The Client acknowledges that it is their responsibility to secure all valuables prior to the cleaning service. 

14.0 Animal Policy Agreement

 Client has engaged Sparkly Housekeepers to perform cleaning services at the Client's residence. Sparkly Housekeepers requires certain conditions to be met regarding the presence of animals on the premises during the cleaning service; In consideration of the mutual covenants and agreements contained herein, the parties agree as follows: 

Notification of Animals

 The Client agrees to inform Sparkly Housekeepers of all animals or pets present in the Client's home prior to the scheduled cleaning service. This notification must include, but is not limited to, the type of animal, breed, size, and any relevant behavioral concerns.

 Securing Animals

 Client agrees that all animals must be secured away from the cleaning area during Sparkly Housekeepers visit. This includes, but is not limited to, placing animals in a separate room, crate, or outdoor space where they cannot interfere with the cleaning process.

 Threatening Behavior

 If any animal poses a threat to Sparkly Housekeepers staff, including but not limited to barking, growling, biting, or any other aggressive behavior, the Client must remove the animal from the premises for the duration of the service. 

Refusal to Comply

 If the Client refuses to comply with the terms set forth in this Agreement regarding the securing of animals and the removal of any threatening animals, Sparkly Housekeepers reserves the right to terminate the service immediately and future services without completing future scheduled services.

 In such an event, the Client agrees to pay the full-service fee for the scheduled cleaning service, regardless of whether the service was completed. 

POLICY ON BODILY FLUIDS

 This Policy is Effective as of Jan. 2025 

Introduction 

This document outlines the policy regarding the handling of bodily fluids by Sparkly Housekeepers LLC. By engaging the services of Sparkly Housekeepers LLC, clients ("Client") acknowledge and agree to the terms set forth herein regarding the cleaning of areas containing bodily fluids. 

Cleaning Policy Exclusion of Cleaning Bodily Fluids

 Sparkly Housekeepers does not provide cleaning services for areas that contain bodily fluids. If any area is found to contain such fluids, the Company will refrain from cleaning that specific area. 

The Client will still be charged for the scheduled cleaning service, notwithstanding the exclusion of the area containing bodily fluids. Limited Handling of Urine The only circumstance under which Sparkly Housekeepers may address urine is in relation to the cleaning of toilets. 

This is considered a common aspect of cleaning services and will be performed as part of the standard cleaning procedure. Prohibited Items Clients are advised to refrain from placing the following items in areas designated for cleaning : 

• Diapers

 • Shower towels

 These items are considered bodily fluid items and will lead to the exclusion of certain cleaning services. Acceptable Items Clients may have the following items present during cleaning: 

• Dish towels 

• Dish rags 

• Hand towels

 These items are acceptable and will not hinder the cleaning process Client Responsibilities Clients are responsible for ensuring that areas to be cleaned are free from bodily fluids, except for toilets, as outlined above.

 Clients must notify Sparkly Housekeepers of any specific concerns or conditions that may affect the cleaning service prior to the scheduled cleaning date.

 Limitation of Liability 

Sparkly Housekeepers shall not be held liable for any damages, losses, or injuries arising from the presence of bodily fluids in the areas designated for cleaning.

 The Client acknowledges that they have been informed of this policy and agrees to hold the Company harmless from any claims related to the exclusion of bodily fluid.

 Acceptance of Terms

 By scheduling a cleaning service with Sparkly Housekeepers, the Client acknowledges that they have read, understood, and agreed to the terms outlined in this policy regarding the handling of bodily fluids 

15.0 AGREEMENT REGARDING FIREARMS ON PREMISES 

Disclosure of Firearms 

Client shall provide Sparkly Housekeepers with the specific locations of said firearms within the Premises. Safeguarding of Firearms Client agrees that all firearms shall be securely locked away and inaccessible to the Service Provider during the duration of the cleaning service. 

Firearms must be stored in a manner that complies with all applicable laws and regulations of the State of Wisconsin and any local ordinances.

 Sparkly Housekeepers Right to Refuse Service Sparkly Housekeepers observes any firearm that is not properly secured or locked away during the time of service, sparkly housekeepers reserve the right to immediately cease all cleaning activities and vacate the Premises.

 If the event that Sparkly Housekeepers observes an unsecured firearm, the Client agrees sparkly housekeepers will not be liable for any damages or losses incurred because of leaving the Premises.

 Payment Obligations

 The Client acknowledges that if Sparkly Housekeepers is required to leave the Premises due to the presence of an unsecured firearm, the Client will still be responsible for the full payment of the cleaning service as agreed upon in the service contract. Indemnification Client agrees to indemnify and hold harmless Sparkly Housekeepers, its employees, agents, and representatives from any claims, damages, losses, or expenses arising from the presence of firearms on the Premises, including but not limited to any claims resulting from sparkly housekeepers' decision to leave the Premises due to unsecured firearms.

 Indemnification 

the Client agrees to indemnify and hold harmless Sparkly Housekeepers, its employees, agents, and representatives from any claims, damages, losses, or expenses arising from the presence of firearms on the Premises, including but not limited to any claims resulting from the Service Provider's decision to leave the Premises due to unsecured firearms.

 16.0 CANCELLATION POLICY AGREEMENT

 Notification Requirement

 Client agrees to notify Sparkly Housekeepers at least twelve (12) hours in advance of the scheduled service if any member of the Client's household is sick or has been exposed to bird flu or COVID-19. Notification must be made via telephone or email to Sparkly Housekeepers designated contact information.

 Charges for Non-Compliance.

 If the Client fails to provide the required notification at least twelve (12) hours in advance due to a household member being sick and/or being exposed to bird flu or COVID-19, the Client agrees to be charged 100% of the cleaning service charge for that day of service.

The Client acknowledges and agrees that this charge applies regardless of whether the cleaning service is performed on that day.

 Service Provider Notification

 Sparkly Housekeepers LLC agrees to notify the Client within twelve (12) hours before the scheduled service if a member of the Sparkly Housekeepers team is sick or has been exposed to bird flu or COVID-19. Such notification will be made via telephone or email to the Client's designated contact information. 

Inconvenience Payment

 If Sparkly Housekeepers LLC fails to provide the required twelve (12) hours' notice prior to the scheduled service, Sparkly Housekeepers shall credit the clients account Fifty Dollars ($50.00) credit as compensation for the inconvenience caused by the late cancellation. This credit will be put on file. 

17.0 BROKEN ITEMS POLICY AGREEMENT Notification of Broken Items If any item belonging to the Client is broken by Sparkly Housekeepers during the performance of housekeeping services, Sparkly Housekeepers shall notify the Client as soon as practicable. 

Notification shall be made via both email and text message to the contact information provided by the Client in this Agreement. Replacement of Broken Items Upon notification of a broken item, Sparkly Housekeepers shall take responsibility for replacing the broken item. 

The replacement item shall be of comparable quality and value to the original item, unless otherwise agreed upon in writing by both parties. Sparkly Housekeepers LLC shall have 60 Days (unless otherwise written agreement stating otherwise) from the date of notification to replace the broken item. 

Exclusions

 This policy shall not apply to items that are already damaged, items that are fragile or of high value that were not disclosed to Sparkly Housekeepers prior to service, or items that are broken due to normal wear and tear. Fragile items shall be put away to prevent possible breaking.

 Limitation of Liability 

The liability of Sparkly Housekeepers under this Agreement shall be limited to the replacement of broken items as outlined in Section 2 of this Agreement. In no event shall Sparkly Housekeepers be liable for any indirect, incidental, or consequential damages arising from the breaking of any items.

 Note: Sparkly housekeepers LLC is insured Sparkly Housekeepers shall not be liable for any damages resulting from the use of photographs or videos taken pursuant to this Agreement, provided that such use is in compliance with the terms set forth herein. 

18.0 SUPPLIES AND EQUIPMENT

 Sparkly Housekeepers shall provide all cleaning chemicals and equipment necessary for the performance of the cleaning services. Sparkly Housekeepers guarantees that all cleaning products used are safe for the services provided and comply with applicable safety regulations. 

CLIENT SUPPLIES 

Should the Client wish to utilize their own cleaning supplies or equipment; the Client must provide notice to the Service Provider at least twenty-four (24) hours prior to the scheduled cleaning service. Sparkly Housekeepers reserves the right to refuse the use of Client's products for safety and liability reasons. 

CHANGES IN POLICY AND AGREEMENTS

 Sparkly Housekeepers reserves the right to modify any policy outlined in this agreement at any time. Clients will receive a 72-hour notice prior to the implementation of any changes. Should a client choose not to continue with Sparkly Housekeepers, they are required to adhere to the termination policy.

 COMMUNICATION 

Questions or Concerns For any questions or concerns regarding the supplies and equipment, the Client may reach out to Sparkly housekeepers via email at sparklyhousekeepers@gmail.com.

 17.0 TERMINATION AGREEMENT 

Client's Right to Terminate

 The Client may terminate the Service Agreement at any time upon providing at least two weeks' written notice via email to Sparkly Housekeepers. 

uch notice must be sent to the email address designated by Sparkly Housekeepers. All personal information will remain on file for 7 years except for Debit / Credit card information. 

Debit/ Credit card information will be deleted upon termination of services after the 2 weeks' notice has passed.

 18.0 Acknowledgment and Acceptance

 By signing below, the Client acknowledges that they have read, understood, and agree to the terms and conditions set forth in this Agreement.

 Right to Terminate

 Sparkly Housekeepers may terminate the Service Agreement at any time by providing at least two weeks' written notice via email to the Client. Such notice must be sent to the email address designated by the Client

. Fee Upon Cancellation 

If the Client cancels any cleaning services scheduled within the two-week notice period, a fee of $100 will be charged to the Client's credit/debit card on file with Sparkly Housekeepers. Performance of Services If the Client has cleaning services scheduled within the two-week notice period following Sparkly Housekeepers termination of the Agreement, Sparkly Housekeepers will perform those scheduled services unless the Client opts to cancel the future cleaning services within the next two weeks without charge.

 ACKNOWLEDGMENT OF TERMS AND CONDITIONS 

The Client acknowledges that they have read, understood, and agree to all terms and conditions outlined in this Agreement and any accompanying documents. The Client further acknowledges that they have had the opportunity to ask questions regarding the terms and conditions and that any such questions have been answered to their satisfaction.

 AGREEMENT TO TERMS

 The Client agrees to accept and abide by all terms and conditions specified in this Agreement. The Client confirms that they will follow all conditions and terms as listed above. 

CONTACT FOR QUESTIONS OR CONCERNS 

Should the Client have any questions or concerns regarding this Agreement, the Client agrees to contact Sparkly Housekeepers prior to signing this Agreement. The Client acknowledges that any inquiries made after signing may not be addressed until the next service period.

 EFFECTIVENESS OF THIS AGREEMENT

 Upon signing and returning this Agreement to Sparkly Housekeepers, the terms and conditions herein shall become active and binding upon both parties.

 The Client understands that this Agreement constitutes a legal obligation and that they are entering into a binding contract This Agreement constitutes the entire understanding between the parties with respect to the subject matter here of and supersedes all prior discussions, agreements, and understandings of any kind. 

ENTIRE AGREEMENT This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior negotiations, agreements, and understandings, whether written or oral. 

Client: ________________________________________________ (Client Signature) ______________________________________ Date:__________________ Time: _________________________ 

Sparkly Housekeepers LLC

 Jacqueline Holis- Owner/Manager 

608-709-9709 sparklyhousekeepers@gmail.com www.sparkly-housekeepers.com

If you require our services, we invite you to reach out to us directly via phone OR by filling out the Service Form and utilizing our self-booking system.
Please note that this form cannot be printed as a legal document. For any agreements or forms, please get in touch with Sparkly Housekeepers. Thank You.