Frequently Asked Questions
General Services
What areas do you serve?
We proudly serve the Madison area, including Dane County, Rock County, and Sauk County. Our local team is dedicated to providing Sparkly care to our neighboring communities.
Do I need to be home for the cleaning?
It is entirely up to you! Many of our clients provide us with a key or access code. We are fully insured and bonded, ensuring your home and belongings are treated with the highest level of respect and security.
Booking & Scheduling
How do I get a quote?
Getting a quote is simple. Click the 'Get Quote' button on our homepage or contact us directly. We'll ask a few questions about your home size and cleaning needs to provide an accurate estimate.
What is your cancellation policy?
We request at least 48 hours notice for cancellations or rescheduling. This allows us to adjust our team's schedule accordingly. Late cancellations may be subject to a fee.
Cleaning Products & Safety
Do you use plant-based cleaning products?
Yes! We offer a choice between traditional and plant-based cleaning products. Just let us know your preference during the booking process, and we'll ensure our team arrives prepared.
Is your staff pet-friendly?
Absolutely. We love pets! Our Sparkly Housekeepers are trained to be pet-friendly and mindful of your furry family members while we clean.