Organization & Decluttering Service Terms
Sparkly Housekeepers LLC
 

Our Organization & Decluttering services are designed to help you create a more functional, organized, and manageable home. We work alongside you to sort, declutter, organize, and create systems that fit your space and lifestyle.

By booking Organization & Decluttering services, you agree to the following terms.

What We Can Help With

Our organization services may include:

• Whole-home organization

• Room-by-room organization

• Closet organization

• Bedroom organization

• Kitchen and pantry organization

• Bathroom organization

• Laundry-room organization

• Mudroom and entryway organization

• Home-office organization

• Playroom and toy organization

• Basement and storage organization

• Garage organization

• Seasonal organization

• Moving and unpacking organization

• Decluttering and sorting

• Keep / Donate / Discard / Relocate sorting

• Storage-system creation

• Labeling and organization systems

• Organization maintenance

• Other household organization projects approved in advance

How Our Organization Service Works

We work with you, not for you, when decisions about your belongings need to be made.

We can help you sort items, identify practical storage solutions, create organization systems, and work through clutter. However, you remain the decision-maker regarding your personal belongings.

You Make the Final Call

We will not intentionally:

• Throw away your belongings without your approval

• Donate your belongings without your approval

• Sell your belongings without your approval

• Give your belongings to another person without your approval

• Remove valuable or sentimental belongings without your approval

When we're unsure whether something should leave the home, we will ask you.

Keep • Donate • Discard • Relocate

During decluttering projects, we may help you sort belongings into categories such as:

KEEP — Items you want to keep
DONATE — Items you want to give away
DISCARD — Items you have approved for disposal
RELOCATE — Items that belong somewhere else in your home

You are responsible for making the final decision about your belongings.

Donation & Disposal

Items approved by you for donation may be bagged, boxed, or prepared for donation.

Donation drop-off or transportation is only included when specifically selected as part of your service.

We cannot guarantee that a donation center will accept a particular item.

We do not transport or dispose of hazardous materials, biohazards, chemicals, weapons, medical waste, sharps, illegal substances, or other materials requiring specialized disposal.

Organization Products

Storage bins, baskets, labels, shelving, containers, drawer organizers, closet systems, and other organizational products are not automatically included in your service price.

You may purchase your own products, or we may assist with selecting or purchasing products when agreed upon in advance.

Any product purchases are the Client's responsibility unless specifically included in your quote.

Valuables & Important Items

Please identify valuables, sentimental items, important documents, collectibles, family heirlooms, jewelry, cash, and other irreplaceable belongings before your appointment.

Sparkly Housekeepers does not provide professional appraisals or determine the monetary value of your belongings.

We also do not provide legal, financial, tax, estate-planning, or document-retention advice.

Paperwork & Documents

We can help organize household paperwork and create filing systems.

However, you are responsible for deciding which documents should be retained, discarded, shredded, or otherwise handled.

We will not make legal, financial, tax, or medical decisions regarding your documents.

Heavy & Unsafe Items

For employee safety, we do not move heavy, oversized, unstable, or hazardous items.

This may include large furniture, appliances, safes, pianos, exercise equipment, aquariums, and other items that present a safety risk.

We will organize around these items when reasonably accessible.

Unsafe or Specialized Conditions

Organization & Decluttering services are not hoarding-remediation, biohazard-remediation, pest-remediation, mold-remediation, or hazardous-material services.

We may decline or discontinue service when conditions create an unsafe environment for our team or the Client.

Client Participation

Some organization projects require your participation.

You may need to:

• Make decisions about belongings

• Approve items for donation or disposal

• Identify important or sentimental items

• Approve organizational systems

• Approve purchases

• Provide access to areas being organized

If necessary decisions cannot be made during the appointment, the project may be paused until you are available.

Organization Results

Our goal is to create practical systems that make your home easier to use and maintain.

However, organization is a collaborative process, and we cannot guarantee that an organized space will remain organized permanently.

Long-term results depend on household habits, use of the space, future purchases, household members, and ongoing maintenance.

Pricing & Additional Time

Organization services may be priced by the hour, session, project, or another agreed method.

Estimated service times are estimates unless specifically guaranteed in writing.

If a project requires substantially more time or work than originally agreed upon, additional charges may apply with Client approval.

Scheduling & Cancellation

Organization appointments are subject to availability.

Cancellation and rescheduling are governed by the applicable Sparkly Housekeepers cancellation policy provided at booking.

Longer organization projects may be divided into multiple appointments.

Photography

We may photograph areas before, during, or after an organization project for internal purposes such as documentation, quality assurance, training, or resolving service questions.

We will not intentionally use photographs of your home for marketing without separate authorization.

Scheduling & Cancellation Policy

We reserve dedicated time for every appointment, so our cancellation policy applies to all Sparkly Housekeepers services, including Cleaning, Helping Hands, and Organization & Decluttering.

72-Hour Cancellation Policy

Appointments may be cancelled or rescheduled up to 72 hours before the scheduled appointment without a cancellation fee.

Once an appointment is within 72 hours, cancellations and rescheduling requests are subject to our cancellation policy and applicable fees.

2-Hour Minimum

All services have a 2-hour minimum per scheduled service.

This means each service booked requires a minimum of 2 hours.

For example:

• Cleaning — 2-hour minimum

• Helping Hands — 2-hour minimum

• Organization & Decluttering — 2-hour minimum

If multiple services are booked for the same appointment, each service's minimum applies separately.

Rescheduling

Rescheduling more than 72 hours before your appointment is subject to availability and may be completed without a cancellation fee.

Requests made within 72 hours are considered late cancellations/rescheduling and may be subject to applicable fees.

Important

Once your appointment enters the 72-hour window, your reserved service time is considered committed and cancellation fees may apply even if you no longer need the service.

For complete details, please review our Client Service Agreement.

Privacy

Our team is expected to respect your privacy and maintain confidentiality regarding information observed while working in your home.

Please secure sensitive documents, financial information, passwords, identification documents, and other confidential information before service whenever possible.

Right to Refuse or Discontinue Service

Sparkly Housekeepers reserves the right to refuse, pause, reschedule, or discontinue an organization service if:

• Conditions are unsafe

• The requested work is outside our services

• Hazardous or biohazardous conditions are present

• Access is unavailable

• An animal presents a safety concern

• The project materially exceeds the agreed scope

• Necessary Client decisions cannot be made

• The working environment becomes unsafe or inappropriate

Client Agreement

By booking Organization & Decluttering services with Sparkly Housekeepers LLC, you acknowledge that you have reviewed these service terms and agree to follow them.

Your individual quote, booking information, and any applicable Client Service Agreement may contain additional terms specific to your project.

Have questions about whether your project is a good fit? Contact us before booking. We'd be happy to discuss what you need help with.